Welcome to Kelso Medical Group Practice
FOR LATEST CORONAVIRUS ADVICE, CLICK here
As a result of the COVID-19 pandemic, we have had to change the way in which we work. Please see the following advice for booking appointments and information about how we are managing appointments safely:
Due to increased pressures, we have temporarily suspended online booking for appointments.
PLEASE CALL BEFORE 10 AM FOR A TELEPHONE CONSULTATION WITH THE MEDICAL TEAM. The GPs are booking appointments for face to face consultations if required, once a telephone consultation has taken place.
Call 111 out of hours for medical advice or 999 if it is an emergency
Please note that as a result of the ongoing pandemic, we are currently unable to offer our full range of services. The below information is for guidance only. We aim to return to our full range of services once the Scottish Government directs us that it is safe to do so.
With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations
Making the Right Appointment
Why does the receptionist need to ask me questions about what is wrong?
Our reception staff are important members of the team and they have been instructed to ask patients 'why they need to be seen'
We have trained our reception staff to ask certain questions to help make sure you receive:
- the most appropriate medical care,
- from the most appropriate health professional,
- at the most appropriate time
Reception staff, as with all members of practice staff, are bound by patient confidentiality
To assist in getting the right appointment for you, we have issued the following guidance:
- Emergency/Duty Team Appointments - these should be requested only in the event of an urgent problem that cannot wait for a routine appointment. This includes issues such as chest pain, problems with breathing, severe abdominal pain, blackouts, changes to conscious level, signs of a stroke, signs of sepsis, broken or injured bones. Emergency appointments should not be used for longer-term problems, medication requests, fit note/sick line requests or minor ailments
- ANP (On The Day Appointments only) - these are appropriate for the following conditions: minor ailments, coughs, cold and flu symptoms, sore throat, ear ache, cystitis/urinary tract infection, aches and pains (including back pain), fever/high temperature, rashes, dizzy spells, abdominal pain, allergic reactions, eye infections, shingles, hayfever, insect bites, diarrhoea and vomiting, STDs, headaches and migraine, emergency contraception
- Routine GP Appointments - these are best suited to non-urgent problems and follow-up appointments. They are also appropriate for the management of long-term conditions such as respiratory issues or blood pressure issues, contraception issues, minor ailments, non-urgent general medical issues, mental health follow-up, fit note/sick line requests, medication reviews and alterations
- Practice Pharmacist Appointments - available for medication reviews and urgent medication queries
You can book an appointment through Reception, the same way you would book appointments for other practice staff. This can be done in person or over the phone
Appointments with the practice pharmacist last between 15-30 minutes, please remember to bring any medicines you are taking to the appointment so they can be discussed with the pharmacist
Please note the practice pharmacist does not issue medicines, they will give you prescriptions which can be dispensed in your preferred community pharmacy the same way the doctors or nurses would do
- Pharmacy Appointments - The local pharmacists at Boots and Lloyds in Kelso are able to provide treatment for a range of minor conditions, dependent on patient age/medical history. These include: urinary tract infection, eye infections, suspected chlamydia infection, skin infections, shingles rash and emergency contraception. They can also provide medication for respiratory tract infections, gastric upset and smoking cessation
- Advanced Physiotherapy Practitioner Appointments - available to assess immediate bone, joint or muscle issues, give expert advice on how to manage your condition, refer on to specialist services if necessary
- Practice Nurse Appointments - These should be booked for long-term condition reviews (Asthma, COPD, Diabetes, Hypertension, Cardiovascular). The Practice Nurses also provide Well Woman services (including smear tests) and Travel Immunisations
- Health Care Assistant Appointments - The HCAs can take bookings for blood taking (phlebotomy) and INR checks, ECGs, blood pressure measurement and cryotherapy for skin conditions that have been diagnosed by a GP in the first instance. They also perform New Patient Health Checks as well as routine Hypertension/Blood Pressure Clinics
- Treatment Room Appointments - The Treatment Room staff provide services for the BGH, including blood tests that have been requested by BGH/other Consultants, B12 injections, dressing changes, wound reviews, ear syringing, removal of stitches to a wound, catheter changes, doppler examinations, minor injuries. One of the Treatment Room nurses can also prescribe medication if required
- Coils/Implants/Minor Surgery Appointments - these are all double appointments that need to be booked with both a GP and the Treatment Room. Please do not attempt to book this type of appointment on-line - please call reception
Information sharing with clinical colleagues
NHS Borders are now using software that can be linked to a patient's medical GP notes. This has the benefit of allowing the sharing of information between a patient's GP and certain NHS Borders clinical departments. The aim is to improve patients' experience of healthcare by keeping all parties involved aware of current issues. The clinical departments currently sharing information via access to GP records are: Mental Health; Child Health; Community Health Services. Only staff involved in someone's care will have access to records, and information will only be shared if it is relevant to someone's care. If you have any queries or concerns regarding this, please make an appointment with your GP to discuss things further. You can of course request that your information is not shared
Get Well, Keep Well
Of course we’re not just here for when you are unwell. Our team of healthcare professionals offer a number of clinics and services to promote good health and wellbeing whatever your medical condition
We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you
Parking spaces are provided close to the surgery for those physically less able. Please observe the ‘No Parking’ and 'Duty Doctor' reserved parking space instructions to allow for ambulance and emergency doctor access
(Site updated 24/11/2020)