Kelso Health Centre Reception
Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, dealing with financial claims, dealing with patient records and carrying out searches and practice audits
Why does the receptionist ask what is wrong with me?
Our reception staff are important members of the team and they have been instructed to ask patients 'why they need to be seen'
We have trained our reception staff to ask certain questions to help make sure you receive:
- the most appropriate medical care,
- from the most appropriate health professional,
- at the most appropriate time
Reception staff, as with all members of practice staff, are bound by patient confidentiality
Health Board Reception
8.30 am - 5 pm
Contact Secretary for all Health Board Services:-
Out-patient Clinics – Kelso Health Centre
Treatment Room Nurse