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Practice Management

Mr Costas Kontothanassis

Practice Manager

Ms Caroline Young

Assistant Practice Manager

The practice manager is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. The practice manager supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care

Reception

Kelso Health Centre Reception

Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, dealing with financial claims, dealing with patient records and carrying out searches and practice audits

Why does the receptionist ask what is wrong with me?

Our reception staff are important members of the team and they have been instructed to ask patients 'why they need to be seen'

We have trained our reception staff to ask certain questions to help make sure you receive:

  • the most appropriate medical care,
  • from the most appropriate health professional,
  • at the most appropriate time

Reception staff, as with all members of practice staff, are bound by patient confidentiality

Health Board Reception

Telephone Number

01573 223001

Opening hours

8.30 am - 5 pm

Contact Secretary for all Health Board Services:-

Dietitian

District Nurse/Midwife

Health Visitor

Out-patient Clinics – Kelso Health Centre

Podiatrist

Speech Therapist

Treatment Room Nurse

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